This is the visual representation of the various brands that CUNA Mutual Group had in market at the end of 2021. After 85 years of growth and acquisitions, customers and business partners were confused and unaware of all that CUNA Mutual Group had to offer.
Digital Signage
Establish brand standards:
Design (layout, iconography, illustration, data visualization)
Messaging (personas, brand narrative)
Imagery
Video/motion design
Brand nomenclature
Create availability through office hours and training session
Upskill/modernize workforce:
Develop training modules
Host required 90 minute training sessions for over 5,000 employees and vendors
One of 3 leaders
Stood up temporary brand transformation team:
35 contractors (interviewed over 60 candidates and operational within 30 days)
120,000 pieces of collateral
Strategic rethinking of collateral
Over 50 videos reproduced
Trademark and registration
Regulatory needs for Canada, Dominican Republic and Puerto Rico
Language, disclosure and cultural considerations
Develop modernized Creative Services team structure
Establish modernized processes and procedures for new single brand creative team
You guessed right! Within my first 90 days of employment, I was invited as the Creative Director to oversee the design and brand experience in what would become a state-of-the-art sales and conference center.
The scope: Ensure that the new building fit within the new, but not yet determined brand, that the artwork embodied TruStage's inclusion of the community and that the brand experience was supported and elevated through new technology platforms like touchscreens, augmented reality experiences and custom content programming for a variety of audiences including customers, employees and community members..
In the atrium of The Lighthouse, stood a 9 foot tall and 30 foot wide display to create unique brand experiences for key visitors.
"Data as Art"
We utilized API's to pull data from the TruStage call center, website and sales team to create a unique piece of art each day. This element was animated and the size of the colors in the sky were directly related to the various data from the previous day.
At the end cap of our brand wall was an interactive touchscreen experience. Participants could learn about TruStage's history, values and current events.
At the Visitor's entrance a 14 foot tall display welcomed potential and existing customers with both personalized messaging and branded visuals.
A key driver for the new building was to establish a more sophisticated sales center. The digital signage content and programming prioritized the sales experience and community support.
The Lighthouse also boasted a top-tier auditorium with movable led walls, high-end acoustics and streaming capabilities.
Managing my calendar in a time-blocking approach, including the addition of "office hours" for key groups, allowed me to maintain my value of being available while concentrating time on specific types of work.
My decision-making became much more strategic. How can I ensure that I make this decision one time and empower others to benefit from that decision? Ensuring that my decisions were documented and shared accurately became a key workflow.
The faster I can equip others with decision-making tools, the stronger my colleagues will feel both in their own work, but also in their service to the organization.
We use cookies to analyze website traffic and optimize your website experience. By accepting our use of cookies, your data will be aggregated with all other user data.