Mat Lien
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Mat Lien

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filler@godaddy.com

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Clean up on Aisle 85

This is the visual representation of the various brands that CUNA Mutual Group had in market at the end of 2021. After 85 years of growth and acquisitions, customers and business partners were confused and unaware of all that CUNA Mutual Group had to offer. 

Digital Signage

    Brand Strategy

    Project Management

    Change Management

    Establish brand standards:

    Design (layout, iconography, illustration, data visualization)

    Messaging (personas, brand narrative)

    Imagery

    Video/motion design

    Brand nomenclature

    Change Management

    Project Management

    Change Management

    Create availability through office hours and training session


    Upskill/modernize workforce:

    Develop training modules 

    Host required 90 minute training sessions for over 5,000 employees and vendors

    Project Management

    Project Management

    Project Management

    One of 3 leaders


    Stood up temporary brand transformation team:

    35 contractors  (interviewed over 60 candidates and operational within 30 days)


    High Output

    Organizational Structure

    Project Management

    120,000 pieces of collateral


    Strategic rethinking of collateral


    Over 50 videos reproduced

    Legal and Compliance

    Organizational Structure

    Organizational Structure

    Trademark and registration


    Regulatory needs for Canada, Dominican Republic and Puerto Rico


    Language, disclosure and cultural considerations

    Organizational Structure

    Organizational Structure

    Organizational Structure

    Develop modernized Creative Services team structure


    Establish modernized processes and procedures for new single brand creative team

    Example: The Logo

    Example: Color Palette

    wait! There's more!

    The Lighthouse

    You guessed right! Within my first 90 days of employment, I was invited as the Creative Director to oversee the design and brand experience in what would become a state-of-the-art sales and conference center.

    Direction and responsibilities

    The scope: Ensure that the new building fit within the new, but not yet determined brand, that the artwork embodied TruStage's inclusion of the community and that the brand experience was supported and elevated through new technology platforms like touchscreens, augmented reality experiences and custom content programming for a variety of audiences including customers, employees and community members..

    State-of-the-Art Digital Signage

    State-of-the-Art Digital Signage

    State-of-the-Art Digital Signage

    In the atrium of The Lighthouse, stood a 9 foot tall and 30 foot wide display to create unique brand experiences for key visitors.

    State-of-the-Art Digital Signage

    State-of-the-Art Digital Signage

    "Data as Art"

    We utilized API's to pull data from the TruStage call center, website and sales team to create a unique piece of art each day. This element was animated and the size of the colors in the sky were directly related to the various data from the previous day. 

    State-of-the-Art Digital Signage

    At the end cap of our brand wall was an interactive touchscreen experience. Participants could learn about TruStage's history, values and current events. 

    At the Visitor's entrance a 14 foot tall display welcomed potential and existing customers with both personalized messaging and branded visuals.

    A key driver for the new building was to establish a more sophisticated sales center. The digital signage content and programming prioritized the sales experience and community support.

    The Lighthouse also boasted a top-tier auditorium with movable led walls, high-end acoustics and streaming capabilities.

    Experience gained at trustage

    Creating time

    Managing my calendar in a time-blocking approach, including the addition of "office hours" for key groups, allowed me to maintain my value of being available while concentrating time on specific types of work.

    Strong decisions

    My decision-making became much more strategic. How can I ensure that I make this decision one time and empower others to benefit from that decision? Ensuring that my decisions were documented and shared accurately became a key workflow.

    Invite, teach and trust

    The faster I can equip others with decision-making tools, the stronger my colleagues will feel both in their own work, but also in their service to the organization.

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